Contact Us
Have a question about your claim, our services, or passenger rights? We are here to help.
Response Time
We aim to respond to all enquiries within 48 hours during business days.
Refund requests are typically processed within 5 business days.
Common Topics
Claim Package Support
Questions about your Claim Package, how to use the templates, or need help with your claim? Email us and include your order reference if applicable.
Refund Requests
We offer a 30-day refund if the Claim Package is unusable for your case. Include your order reference and a brief explanation when contacting us.
Data & Privacy
To exercise your GDPR rights (access, deletion, portability), email us with "Data Request" in the subject line. See our Privacy Policy for details.
Please note: FlightClaimGuide is not a law firm and cannot provide legal advice. If you need legal representation or advice specific to your situation, we recommend consulting a qualified legal professional.
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