Terms of Service

1. Acceptance of Terms

By accessing or using FlightClaimGuide ("the Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Service.

2. Description of Service

FlightClaimGuide provides educational information, claim preparation resources, and self-claim tools for airline passengers. Our services include:

• Flight delay compensation eligibility checks
• Educational guides on passenger rights under EU261/UK261
• Claim Package — digital templates, complaint letters, and claim preparation materials
• Self-claim support resources

3. Not a Legal Service

4. Claim Package

• •The Claim Package is a digital product delivered electronically upon payment.
• •We do not guarantee that any claim will be successful. Compensation outcomes depend on individual circumstances and airline responses.
• •Users submit claims to airlines independently. FlightClaimGuide does not submit claims on behalf of users.
• •The package fee (€8.99) is a one-time charge for access to the digital materials. It is not contingent on claim success.

5. Refund Policy

We offer a 30-day refund if the Claim Package is unusable for your specific case. To request a refund, contact us within 30 days of purchase. Refunds are not available simply because a claim was unsuccessful, as we do not guarantee claim outcomes.

6. User Responsibilities

• •You are responsible for the accuracy of information you provide when using the Service.
• •You are responsible for submitting your own claim to the airline and managing the claim process.
• •You must not use the Service for any unlawful purpose or to submit fraudulent claims.

7. Intellectual Property

All content, templates, and materials provided through the Service are the intellectual property of FlightClaimGuide. You may use the Claim Package materials for your own personal claim but must not reproduce, distribute, or resell them.

8. Limitation of Liability

FlightClaimGuide provides information and tools for self-claim purposes. To the fullest extent permitted by law:

• •We are not liable for any claim rejections, delays, or adverse outcomes resulting from your use of the Service.
• •We are not liable for any loss of compensation, missed deadlines, or other damages arising from reliance on information provided.
• •Our total liability shall not exceed the amount you paid for the Claim Package.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes constitutes acceptance of the revised terms. We will update the "Last updated" date above when changes are made.

10. Contact

If you have questions about these Terms of Service, please contact us.