Privacy Policy

1. Who We Are

FlightClaimGuide ("we", "us", "our") operates the website flightclaimguide.com. We are an independent passenger-rights resource platform, not a law firm. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Data We Collect

Data you provide:

• •Flight information (flight number, date, route) when you use our eligibility check
• •Contact information (email address) when you purchase a Claim Package
• •Payment information processed by our payment provider (we do not store card details)

Data collected automatically:

• •Usage data (pages visited, time spent) via privacy-respecting analytics
• •Device information (browser type, screen size) for site optimisation

3. How We Use Your Data

• •To provide the eligibility check and generate your Claim Package
• •To process payments and deliver purchased products
• •To improve our website and services
• •To respond to your enquiries and support requests

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• •Contract performance: Processing necessary to deliver the Claim Package you purchased
• •Legitimate interest: Website analytics and service improvement
• •Consent: Where you have given explicit consent for specific processing

5. Data Sharing

We do not sell your personal data. We share data only with:

• •Payment processors — to process transactions securely (they handle your card data under PCI-DSS compliance)
• •Cloud hosting providers — to store and serve the website
• •Law enforcement — only if required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Purchase records are retained for 3 years for tax and accounting purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights Under GDPR

If you are in the EU/EEA, you have the following rights:

• •Access: Request a copy of your personal data
• •Rectification: Request correction of inaccurate data
• •Erasure: Request deletion of your data ("right to be forgotten")
• •Portability: Request your data in a machine-readable format
• •Objection: Object to processing based on legitimate interest
• •Complaint: Lodge a complaint with your national data protection authority

8. Cookies

We use essential cookies for site functionality (e.g., session management) and analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS/TLS) and secure cloud infrastructure. However, no method of electronic transmission or storage is 100% secure.

10. International Data Transfers

Our cloud hosting and payment processing may involve data transfers outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Service is not directed at children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when changes are made. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries or to exercise your data rights, please contact us.