Flight Compensation Guides

Learn your rights under EU261 and UK261 regulations, understand compensation rules, and find step-by-step claim guides.

Most Popular Guides

The guides passengers use most when dealing with flight delays and cancellations.

Compensation Scenarios

Find your situation and learn what you're entitled to.

Know Your Rights

The regulations and rules that protect you as an air passenger.

Claiming Compensation

Ready to claim? These guides walk you through the process step by step.

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Popular Airline Guides

Airline-specific compensation guides with claim forms, rejection tactics, and escalation paths.

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Frequently Asked Questions

What is EU261?
EU Regulation 261/2004 is a European law that entitles passengers to compensation when their flight is delayed by 3+ hours, cancelled at short notice, or when they are denied boarding due to overbooking. Compensation ranges from €250 to €600 depending on the flight distance and delay length. The regulation applies to all flights departing from EU airports, and to flights arriving in the EU on EU-based carriers.
How much compensation can I claim?
Compensation amounts are fixed by law and based on flight distance: €250 / £220 for flights up to 1,500 km, €400 / £350 for flights between 1,500 and 3,500 km, and €600 / £520 for flights over 3,500 km with a delay of 4+ hours. These amounts are per passenger, regardless of ticket price.
Can I claim for a cancelled flight?
Yes. If your flight was cancelled with less than 14 days' notice and the airline did not offer a suitable alternative, you are entitled to compensation in addition to a refund or re-routing. The amount depends on the flight distance and how much notice you were given.
What if the airline rejects my claim?
A rejection does not mean your claim is invalid. Airlines routinely reject valid claims hoping passengers will give up. You can challenge the decision by writing a firm reply addressing their reasoning, and if they still refuse, escalate to an Alternative Dispute Resolution (ADR) body or your national enforcement body. These services are free for passengers.
How long do I have to claim?
The limitation period varies by country: 6 years in the UK (England, Wales, and Northern Ireland), 5 years in Scotland and France, 3 years in Germany and Spain, and 2 years in Italy. It's always best to claim as soon as possible while evidence is still available.

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