Air France Compensation Claim No Response
If Air France has not answered your compensation claim, the next message should turn the silence into a dated record. Keep the case number, CDG or Orly evidence, final-arrival timing, and EU261 amount request together before mediation.
Quick answer
Send one focused Air France follow-up with the case reference, flight facts, final-arrival delay, requested EU261 amount, and a request for a compensation decision. Do not let refund, voucher, Flying Blue, or expenses wording replace the fixed cash-compensation issue.
Confirm the route, amount, and evidence gaps before the reminder becomes your escalation record.
Build The Air France Silence File
- Air France case number, webform screenshot, acknowledgement email, and every reminder date.
- Booking reference, ticket number, passenger names, Air France or partner flight numbers, and operating-carrier details.
- Paris CDG, Orly, or connection-airport proof: boarding passes, gate notice, rebooking message, and actual final arrival.
- Any refund, voucher, Flying Blue, expenses, or care reply that did not decide the fixed EU261 compensation request.
- A short chronology showing disruption date, claim date, follow-up date, response gap, and requested EUR amount.
Choose The Right Follow-Up Angle
Air France acknowledged the claim but gave no decision
Reply inside the same case trail with the claim date, case number, route, final-arrival delay, requested amount, and a request for a substantive compensation decision.
The reply only discussed refund, voucher, or expenses
Separate those issues from fixed EU261 compensation. State that reimbursement, voucher credit, care expenses, and statutory compensation are separate questions.
The delay involved CDG or Orly rerouting
Keep airport and rerouting evidence together. For missed connections, prove the one-booking itinerary and the final-destination arrival time.
Air France stays silent after a clear reminder
Prepare a compact mediation file: original claim, reminder, evidence pack, amount calculation, and the unresolved compensation question.
Short Air France Follow-Up Wording
I am following up on Air France case [reference] for flight AF [number] on [date]. This remains a request for fixed EU261 compensation of [amount] per passenger. Please confirm whether Air France accepts the claim or provide a final response identifying the specific disruption reason, timing, affected flight, and reasonable measures relied on.
Related Air France No-Response Guides
Keep The Air France File Mediation-Ready
FlightClaimGuide checks the Air France route, EU261 amount, evidence gaps, and follow-up wording before you chase again.
Check your Air France claimSource note
Reviewed on 23 August 2026 using EU261 passenger-rights guidance, Your Europe complaint guidance, Air France assistance and compensation context, French DGAC passenger-rights context, and Mediateur Tourisme et Voyage complaint context. Reddit/community wording was used only for passenger-language patterns around auto replies, vouchers, Flying Blue, and slow claim decisions.
Disclaimer
This guide is provided for informational purposes only. FlightClaimGuide does not provide legal advice and recommends seeking independent professional advice for complex legal matters.