British Airways Compensation Claim No Response
When British Airways does not answer a compensation claim, the strongest next step is a dated follow-up that proves BA received a complete claim and keeps the file ready for CEDR or another appropriate route.
Quick answer
Chase BA once with the case reference, flight facts, requested UK261 or EU261 amount, and a request for a final compensation decision. If BA still gives no substantive response after the airline complaint stage, prepare a CEDR-ready file with the claim, evidence, reminders, and unresolved issue.
Confirm the rule, amount, and evidence before escalating a silent BA case.
Pick The BA No-Response Path
BA acknowledged the claim only
Reply with the BA case reference, original claim date, flight facts, amount requested, and a request for a compensation decision.
BA sent Avios, voucher, or refund wording
State that goodwill, refund, rerouting, and expenses are separate from UK261 or EU261 fixed compensation.
BA has not issued a final response
Keep the claim timeline clean for CEDR or the relevant route if BA misses the complaint response window.
BA later rejects after silence
Switch to a refusal reply and ask for the exact event, timing, affected aircraft, and reasonable measures.
Evidence Before You Chase BA
- BA claim form screenshot, case reference, acknowledgement, and reminder dates.
- Booking reference, ticket number, flight number, route, travel date, and passenger names.
- Final-arrival delay, cancellation notice, denied boarding record, or missed-connection rerouting proof.
- BA messages mentioning technical, operational, crew, weather, ATC, Heathrow, Gatwick, Avios, voucher, or refund wording.
- A short chronology that CEDR or another reviewer can follow without reading a long complaint thread.
Short BA Follow-Up Wording
I am following up on BA case [reference] for flight BA [number] on [date]. This remains a request for fixed [UK261/EU261] compensation of [amount] per passenger. Please confirm whether British Airways accepts the claim or provide a final response identifying the specific disruption reason, timing, affected flight, and reasonable measures relied on.
Related BA No-Response Guides
Do Not Let Silence Blur The BA Claim
FlightClaimGuide checks the BA route, amount, evidence gaps, and refusal risk before the next message.
Check your BA claimSource note
Reviewed on 21 August 2026 using British Airways passenger-rights and complaint context, UK CAA ADR complaint guidance, CEDR aviation dispute context, UK261 and EU261 passenger-rights principles, and Your Europe guidance. Reddit/community wording was used only for passenger-language patterns around BA auto replies, Avios or voucher replies, and no final response.
Disclaimer
This guide is provided for informational purposes only. FlightClaimGuide does not provide legal advice and recommends seeking independent professional advice for complex legal matters.