TAP Air Portugal Claim No Response
TAP no-response claims often lose momentum because passengers mix compensation, refund, care expenses, and Lisbon connection proof in one long complaint. Separate those issues before chasing TAP again.
Quick answer
Send TAP a dated EU261 follow-up with the claim reference, flight facts, final-arrival delay, and exact compensation request. If the silence continues, keep an ANAC-ready bundle with the original claim, reminders, evidence, receipts, and chronology.
Confirm EU261 coverage and the compensation amount before escalating a silent claim.
Build A TAP File ANAC Can Read
| Original TAP complaint or claim | Claim number, submission date, email or portal screenshot, and passenger names. |
| Lisbon or Porto connection proof | Inbound delay, missed connection, rebooking record, and final-arrival timing if a hub transfer was involved. |
| Cancellation or rerouting choices | Notice date, replacement-flight timing, refund choice, voucher wording, and care messages. |
| Care receipts | Meals, hotel, airport transport, calls, or replacement travel, kept separate from fixed compensation. |
TAP Follow-Up Steps
Send TAP one focused reminder that asks for a compensation decision, not just a generic complaint update.
Attach or list only the evidence that proves route coverage, final-arrival delay, cancellation notice, or rejected reason.
Ask TAP to identify any extraordinary circumstance and the reasonable measures it says it took.
Keep a dated chronology so ANAC or another relevant route can see when TAP was contacted and what it did not answer.
Short Follow-Up Wording
I am following up on TAP claim [reference] for flight TP [number] on [date]. This is a request for fixed EU261 compensation of [amount] for [delay / cancellation / missed connection]. Please confirm whether TAP accepts the claim or identify the specific extraordinary circumstance and reasonable measures relied on. Refunds, vouchers, and care expenses should be handled separately from this compensation decision.
Related TAP Escalation Guides
Check The TAP Claim Before ANAC
Use FlightClaimGuide to verify the amount, route, timing, and refusal risk before your next TAP message.
Check your TAP claimSource note
Reviewed on 19 August 2026 using EU261 passenger-rights context, Your Europe air passenger guidance, TAP Air Portugal passenger-rights and claim context, and ANAC passenger-complaint guidance. Community wording was used only for passenger-language patterns around silent TAP claims, Lisbon and Porto rerouting, receipts, refunds, and slow replies.
Disclaimer
This guide is provided for informational purposes only. FlightClaimGuide does not provide legal advice and recommends seeking independent professional advice for complex legal matters.