Lufthansa Compensation Claim No Response
If Lufthansa has not answered your compensation claim, do not keep sending loose reminders. Turn the claim into a short Schlichtung-ready file with the case reference, final-arrival proof, and exact EU261 amount.
Quick answer
Send one focused Lufthansa follow-up that restates the case number, flight facts, EU261 amount, evidence, and proof request. If Lufthansa still does not give a substantive answer, keep the file ready for Schlichtung Reise & Verkehr or the relevant departure-country complaint route.
Confirm route coverage, amount, and refusal risk before the next message.
Check The Lufthansa File Before You Chase
| Lufthansa case reference | Save the webform submission, case number, acknowledgement email, and every reminder date. |
| EU261 request is explicit | The claim should ask for fixed EU261 compensation, not only reimbursement, apology, miles, or a travel voucher. |
| Frankfurt or Munich timeline | Keep connection, gate, rebooking, hotel, and final-arrival proof in time order if a hub transfer was involved. |
| Amount band is clear | State EUR250, EUR400, EUR300 reduced long-haul, or EUR600 per passenger where the route and delay support it. |
Lufthansa Follow-Up Structure
Reply in the same Lufthansa case trail so the complaint history stays in one place.
List flight number, route, date, final-arrival delay, passengers, booking reference, and requested EU261 amount.
Ask Lufthansa to either pay or identify the exact extraordinary circumstance and reasonable measures it relies on.
Separate hotel, meal, transport, downgrade, refund, or miles issues from the fixed compensation decision.
If Lufthansa still gives no substantive answer, prepare the same file for Schlichtung Reise & Verkehr or the relevant departure-country route.
Evidence To Keep If Lufthansa Stays Silent
- Original Lufthansa claim, case number, submission screenshot, and acknowledgement.
- Booking confirmation, boarding passes, ticket number, and operating-carrier details.
- Frankfurt, Munich, or connection-airport messages showing rebooking, missed connection, or late final arrival.
- Any Lufthansa reason wording: technical issue, rotation, crew, weather, ATC, strike, IT, or operational reasons.
- A one-page chronology showing claim date, reminder date, response gap, and unresolved compensation question.
Related Lufthansa Escalation Guides
Make The Next Lufthansa Message Count
FlightClaimGuide checks the Lufthansa amount, evidence gaps, and likely refusal issue before you escalate.
Check your Lufthansa claimSource note
Reviewed on 21 August 2026 using Lufthansa passenger-rights and compensation context, EU261 passenger-rights guidance, Your Europe air-passenger guidance, and Schlichtung Reise & Verkehr complaint context. Community wording was used only for passenger-language patterns around Lufthansa auto replies, case references, Frankfurt and Munich connections, and slow compensation decisions.
Disclaimer
This guide is provided for informational purposes only. FlightClaimGuide does not provide legal advice and recommends seeking independent professional advice for complex legal matters.